Ancol Ergo Massage Pad

When will my order be dispatched?

VetPharmacy aims to dispatch all orders within one working day, unless otherwise stated in the product description (please check this information carefully as some stock may take a few days to arrive with us, so will take a few days to dispatch) and dependent on subsequent approval by the Pharmacist. The Pharmacist reserves the right to hold an order until further consultation - to allow us to approve and dispatch your order promptly, please ensure that you leave a correct day time telephone number when placing your order.

If your order cannot be dispatched promptly we will contact you accordingly and to arrange a partial dispatch of your order if appropriate.

Once your order has been dispatched, we will email you to confirm the delivery method used and your tracking number if appropriate. Please note that any tracking numbers will not become active until the evening of the day the email was sent, once your parcel has been collected from our warehouse.

How will my order be shipped and how much will it cost?

UK Shipping

We are delighted to offer free standard delivery on orders over £50 to our mainland UK customers.

*Heavy items at the cost stated above is available for the mainland only. Due to courier costs, delivery for heavy items to parts of Scotland including the Highlands & Islands is charged at £15.99 and Northern Ireland at £11.99 and may take up to 48 hours.

International Shipping

Unfortunately VetPharmacy is no longer offering international shipping.

What should I do if I have not received my parcel?

Vetpharmacy.co.uk aims to offer 100% customer satisfaction, so please contact us if you have concerns regarding your delivery. We would be grateful if you could check with your local delivery office to see if they are holding a parcel for you before contacting us.

In the event of adverse weather, please be advised that deliveries may be affected and we cannot guarantee delivery times. Please be assured that our couriers will work as hard as they can to deliver parcels as normal, and will get your parcel to you as soon as they are able. Please be aware that in some instances your parcel may be delayed due to adverse weather on the route from our warehouse, even if your local area itself is not affected.

Standard Delivery: Your local postman should leave a card to rearrange delivery if you are not in when delivery is attempted, however sometimes this is not the case. If you have not received your order within 3 working days from dispatch, please check with your local delivery office to see if they are holding a parcel. If you still have not received your parcel after 15 working days, please contact us and advise whether you would prefer your order to be re-dispatched or refunded.

We regret that we cannot redispatch/refund sooner than the timescales listed above as these are the terms set out by the couriers.

Failed Deliveries

Any items which have been returned back toVetpharmacy.co.uk due to them not being accepted at the point of delivery or failure to be picked up from your local sorting office will incur additional delivery charges or may automatically be refunded. We will contact you accordingly.