When will my order be dispatched?
VetPharmacy aims to dispatch all orders within one working day, unless otherwise stated in the product description (please check this information carefully as some stock may take a few days to arrive with us, so will take a few days to dispatch) and dependent on subsequent approval by the Pharmacist. The Pharmacist reserves the right to hold an order until further consultation - to allow us to approve and dispatch your order promptly, please ensure that you leave a correct day time telephone number when placing your order.
If your order cannot be dispatched promptly we will contact you accordingly and to arrange a partial dispatch of your order if appropriate.
Once your order has been dispatched, we will email you to confirm the delivery method used and your tracking number if appropriate. Please note that any tracking numbers will not become active until the evening of the day the email was sent, once your parcel has been collected from our warehouse.
How will my order be shipped and how much will it cost?
UK Shipping
|
Delivery Type
|
Cost |
Estimated Delivery Time (from date of dispatch)
|
|
Standard Delivery
|
£3.95 |
1-2 working days
|
We are delighted to offer free standard delivery on orders over £50 to our mainland UK customers.
*Heavy items at the cost stated above is available for the mainland only. Due to courier costs, delivery for heavy items to parts of Scotland including the Highlands & Islands is charged at £15.99 and Northern Ireland at £11.99 and may take up to 48 hours.
International Shipping
VetPharmacy is able to ship some products to some destinations outside of the United Kingdom. The countries we ship to are continually reviewed and subject to change and we may withdraw this service at any time. If your country is not listed at the checkout then unfortunately we do not deliver there.
We are unable to send any of the following products internationally, any order placed for any of these products will automatically be refunded:
- Licensed veterinary medicines (any medication that requires you complete a questionnaire before adding to the basket).
The table below outlines our standard delivery charges for parcels per 2kg. All orders are sent via Royal Mail Tracked or Royal Mail Signed where available.
Please note that due to the industry and laws we abide by, VetPharmacy reserves the right to refuse the sale of any product dependent on customs regulations of the delivery address. Please note that we send goods as Delivery Duty Unpaid, so you may incur further taxes & duties on entry.
Unfortunately, our free delivery on orders over £50 offer does not extend to customers outside of the UK due to higher postage costs.
| Destination |
Standard Delivery Charge
|
Estimated Delivery Time (from date of dispatch)
|
|
European Union
|
£15.00 |
10-15 working days
|
|
Rest of World
|
£20.00 |
10-15 working days
|
What should I do if I have not received my parcel?
Vetpharmacy.co.uk aims to offer 100% customer satisfaction, so please contact us if you have concerns regarding your delivery. We would be grateful if you could check with your local delivery office to see if they are holding a parcel for you before contacting us.
In the event of adverse weather, please be advised that deliveries may be affected and we cannot guarantee delivery times. Please be assured that our couriers will work as hard as they can to deliver parcels as normal, and will get your parcel to you as soon as they are able. Please be aware that in some instances your parcel may be delayed due to adverse weather on the route from our warehouse, even if your local area itself is not affected.
Standard Delivery: Your local postman should leave a card to rearrange delivery if you are not in when delivery is attempted, however sometimes this is not the case. If you have not received your order within 3 working days from dispatch, please check with your local delivery office to see if they are holding a parcel. If you still have not received your parcel after 15 working days, please contact us and advise whether you would prefer your order to be re-dispatched or refunded.
International Delivery: If you have not received your order within 15 working days from dispatch, please check with your local delivery office to see if they are holding a parcel for you. If you still have not received your parcel after 30 working days, please contact us and advise whether you would prefer your order to be re-dispatched or refunded.
We regret that we cannot redispatch/refund sooner than the timescales listed above as these are the terms set out by the couriers.
Failed Deliveries
Any items which have been returned back toVetpharmacy.co.uk due to them not being accepted at the point of delivery or failure to be picked up from your local sorting office will incur additional delivery charges or may automatically be refunded. We will contact you accordingly.
