Delivery Information

       

EASTER BANK HOLIDAY WEEKEND

Please note that orders placed after 3pm on Wednesday 27th March will not be processed until after the bank holiday weekend.

DUE TO OUR CURRENT WEATHER CONDITIONS THERE MAY BE DELAYS WITH DELIVERIES


Vetpharmacy.co.uk aims to offer the most competitive and cost saving delivery options in the industry.

Vetpharmacy.co.uk offers free standard delivery on all orders over £39.95 in value to our customers in Great Britain*

Once your order has been dispatched, Vetpharmacy.co.uk will contact you via email bringing to your attention that the delivery has been dispatched and is on its way to you.

Vetpharmacy.co.uk aims to dispatch all orders received by 15:00 hours on the same day or next day or guarantees within 2 full working days dependent on stock availability.

Any items which have been returned back to Vetpharmacy.co.uk due to them not being accepted at the point of delivery or failure to be picked up from your local sorting office will incur additional delivery charges.

If part of an order is out-of-stock or needs to be sourced then Vetpharmacy.co.uk will dispatch the available parts of the order immediately and dispatch the remaining items of the order when they come back into stock at no extra cost to you.

If your delivery does not arrive within the given time after receiving the dispatch email, please contact Vetpharmacy.co.uk immediately as we aim to offer 100% customer satisfaction.

Standard Delivery

Standard delivery is provided by Royal Mail 1st Class Recorded Delivery and is priced at £2.95.

Heavier items (orders weighing over 2kg) such as cat and dog food will be sent via courier and will incur a slightly higher delivery charge of £3.95.

Please note that all orders are sent signed for and require a signature at the point of delivery.

PLEASE NOTE:  The delivery charge of £9.95 will be applied for certain deliveries to Highlands, Islands, etc. Such as, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands and Northern Ireland.  Aslo Postcodes beginning with KA27 & KA28, PA20 - PA88, PH10 - PH44, PH49 - PH50 and all HS, IV, KW & ZE. 

If the event that any heavy or bulky items are ordered, Vetpharmacy.co.uk will contact you and advise you accordingly if you will be subject to any extra delivery charges.

Europe, America’s and the Rest of the World

Vetpharmacy.co.uk gracefully extends its services to Europe. Due to the industry and laws we abide by, Vetpharmacy.co.uk reserves the right to refuse the sale of any products dependent on international laws regarding the sale of medicines to certain regions of the world.

Due to continuous pricing fluctuations Vetpharmacy.co.uk advises its customers from these regions of the world to contact us on receiving the most up to date competitive delivery price and an estimated delivery date.

*Great Britain is defined as England, Mainland Scotland and Wales.

What should I do if I have not received my parcel?

Royal Mail:Your local postman should leave a card to rearrange delivery if you are not in when delivery is attempted, however sometimes this is not the case. If you have not received your order within 3 working days from dispatch, please check with your local delivery office to see if they are holding a parcel. If you still have not received your parcel after 15 working days, please contact us and advise whether you would prefer your order to be re-dispatched or refunded.

Courier Delivery: This is dispatched on a fully trackable service so if you have not received your parcel after 2 working days, please contact us and we will trace your parcel with the courier company for you. If your parcel has been lost or damaged, we will redispatch/refund for you according to your preference.

International Delivery: If you have not received your order within 10 working days from dispatch, please check with your local delivery office to see if they are holding a parcel for you. If you still have not received your parcel after 25 working days, please contact us and advise whether you would prefer your order to be re-dispatched or refunded.

We regret that we cannot redispatch/refund sooner than the timescales listed above as these are the terms set out by the couriers.